What happens if my holiday cant go ahead due to Government legislative lockdown.

If we have to cancel your booking or you cancel because UK public health measures mean it is unlawful to travel to or make use of the accommodation you booked, you can transfer your holiday with a voucher.  Alternatively, you may choose to obtain a cash refund of the amount paid previously for the affected booking. 

We strongly advise you take out Holiday Insurance when you book a holiday to cover you for any other reason of cancellation as deposits are strictly NON- returnable.

How can i make changes to my booking?

If you would like to amend your booking then this must be done before the balance due date of 1 month. There is a £25 amendment fee for a change of dates and booking details, a £60 amendment fee for change of property (where possible), plus any difference in the holiday cost there may be.

How do i pay my balance?

You can pay your balance securely online or by card over the phone.

Depending on what type of booking it is.

We do not accept or ask for Bacs payments  only by arrangement but please call before payment checking our bank details

When is my Balance Due:

Your balance is due 1 month before you commence your holiday.

Where can i park my car:

All our Cottage accommodation has its own free parking areas outside the property.  If you are booking a cottage details are stated in the property details.

All vehicles are parked at owners Risk.

Are linen and towels included :

Linen and towels are included in our cottages unless otherwise agreed.

Check in - Check out times:

Can i bring a pet

All our cottages accept well behaved pets. Pets must not be left unattended in the  property.

Any damage or extra cleaning must be paid for .

We do not allow pets in our Holiday Pods.  Please check the property details before contacting us.

The earliest you can usually arrive to your cottage  is 4pm check-out is  by 10.30am. 

 Pods.

Campers 

Arrival time Midday onwards

Departure  1o.30am.

What start dates can i book?

The start days available are usually  Friday or Saturday for the cottages in the main season although out of the main season  'any day start'. If you are looking for a specific day then please call us on 01341 250 107/07900573662 when you are checking availability.

Wheelchair users

We have one cottage Hen Ysgubor which is wheelchair friendly , the shower has a seat and is approx 2 “ step in with handrails (please see details on Cottage page)

Can i add extra guests to my booking

You can add guests to your booking providing you do not exceed the maximum occupancy of your accommodation. The maximum number of people allowed is always clearly shown in the accommodation description. In some cases there will be an extra persons charge, and where this is the case, you will be advised at the time of the amendment.

Is Wifi available

Where Wi-Fi is advertised, kindly note that it is subject to availability and network conditions and may not be ‘unlimited’. Cottage Wifi is FREE  Campsite wifi is chargeable . Please check before booking.

Where do I collect my key from?

Your key will be in the door of the property or in  reception at the Farmhouse  depending on your arrival time as we live on site at the Farmhouse.   

What happens if I am arriving late ?

If you are planning on arriving later than your check in time, please telephone the park or owner  to make arrangements for collection of the keys. For some locations, late arrival information will be on your booking confirmation which is available online.

Most accommodation providers have put extra measures in place to ensure a safe handover of keys, so you can rest assured social distance guidelines will be adhered to.

Cancellation Policy

Please note charges are non refundable and reservations non transfereable regardless of circumstances. Sorry but this is inline with most leisure businesses and we still have overheads and costs regardless of whether you change your plans!

No refunds within 1 calender month  of commencement date of your holiday.    

Complaints

If  you have a complaint on arrival or during your holiday you should contact the owner/or service  provider immediately so the problem can be resolved as quickly as possible. If you discuss the problem with the owner/service provider or their representative during your stay, it can usually be sorted out straightaway. If you  contact the owner or their representative at the Farmhouse Reception. We do not accept any complaints after you have left the property if not reported to us at the time.